Fulfillment Policy

Coolpepper Studio is dedicated to delivering high-quality design, digital marketing, website development, fractional Chief Marketing Officer (CMO) services, and business consulting. We understand the importance of clear expectations and transparency in the fulfillment of our services, whether provided as part of a retainer fee or as individual projects.

Website Design and Development

Upon the purchase of website design and development services, clients can expect the following process:

Initial Consultation: A meeting to discuss the project requirements, target audience, and desired outcomes.
Proposal and Timeline: Presentation of a project proposal including scope, timeline, and costs.
Design and Development: Creation of design mockups followed by website development upon approval.
Review and Revisions: Client review followed by revisions based on feedback (up to 3 rounds of revisions are included).
Final Delivery: Launch of the website upon final approval and settlement of payments.

Digital Marketing and Fractional CMO Services

These services are typically offered on a retainer basis, with specifics outlined as follows:

Service Agreement: Definition of monthly deliverables, key performance indicators (KPIs), and reporting procedures.
Onboarding: A deep dive into your business to align marketing strategies with business goals.
Implementation: Execution of agreed-upon marketing strategies and campaigns.
Monthly Reporting: Delivery of detailed performance reports and next steps.

Business Consulting

Business consulting services are provided either as a retainer or as a single project, based on the client's needs:

Discovery Meeting: Understanding the business challenges and objectives.
Strategy Development: Crafting strategies to address the challenges identified.
Implementation Guidance: Supporting the implementation of strategies.
Follow-up and Adjustments: Providing ongoing support and making necessary adjustments.

Project-Based Services

For single projects, the fulfillment process will generally follow these steps:

Scope Confirmation: Agreement on the scope, deliverables, and timeline of the project.
Execution: Completion of the project as per the agreed scope.
Delivery: Presentation of the final project output.
Feedback and Final Adjustments: Incorporating any final client feedback before concluding the project.

Payment

Payments for retainer services are due at the beginning of each billing cycle, while payments for single projects are typically split into an upfront deposit and a final payment upon project completion. Specific terms will be outlined in each service agreement.

Contact Us

For more details or if you have any questions regarding your service fulfillment, please contact us at info@coolpepper.studio or visit our website at www.coolpepper.studio.

We look forward to partnering with you to achieve your business goals.